Terms & Conditions

These Terms & Conditions govern your access to and use of the Heldinside website, products, and related services, including the Heldinside Memory VAULT service.

By purchasing from Heldinside or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Heldinside

Heldinside is operated by:

HJ UNITRADE PTY LTD

Heldinside is the consumer-facing brand providing personalized gifts and Memory VAULT experiences.

2. Personalized Products

Heldinside products may include personalized designs created using information provided by you, including photos, names, dates, messages, and other customization details.

You are responsible for reviewing your personalization information before completing your purchase.

We create personalized products based on the details submitted during checkout. Please ensure that all information provided is accurate and that you have the necessary rights to use uploaded content.

3. Heldinside Memory VAULT Service

Certain Heldinside products include access to Memory VAULT, a private digital memory space where you may store and revisit personal memories connected to your purchased product.

Memory VAULT may support:

Photos
Videos
Written memories
Recorded voice messages

4. Memory VAULT Storage Duration

We intend to keep your VAULT available for as long as Heldinside continues to operate the Memory VAULT service.

Memory VAULT storage should be understood as an ongoing service provided while the Memory VAULT platform remains available, and not as an unconditional guarantee of permanent or unlimited lifetime storage.

If the Memory VAULT service is discontinued or materially changed, we will provide reasonable notice where practicable and provide an opportunity to export content when possible.

5. Access, Privacy & Security

Your VAULT is unlisted by default. This means it is not displayed in a public gallery and is not designed to appear in search results.

Anyone with your QR code or unique access link may potentially open your VAULT unless additional protection is enabled.

Optional password or PIN protection may be available depending on the product and system features.

If protection is enabled, access controls are designed to apply consistently across supported access methods.

6. User Content

You retain ownership of the personal content you upload to your Memory VAULT.

By uploading content, you grant Heldinside a limited permission to store, process, and display that content only as necessary to provide the Memory VAULT service.

You are responsible for ensuring that your uploaded content:

Does not violate applicable laws.
Does not infringe the rights of others.
Does not contain unlawful, harmful, or prohibited material.

7. Voice Messages

Memory VAULT voice messages are created through supported online recording features.

Audio file uploads such as MP3, M4A, and WAV files are not currently supported unless specifically stated otherwise.

8. Orders, Payments & Cancellations

Payment is required when placing an order.

Because personalized products may enter production quickly, cancellation or modification requests should be submitted within 12 hours after payment.

Requests made after production begins may not be possible to complete.

For refunds, replacements, and product issues, please refer to our Refund & Replacement Policy.

9. Replacement, Refunds & VAULT Content

If a refund is approved for a product connected to Memory VAULT, customer-uploaded VAULT content may be permanently deleted after the refund process is completed.

Customers should save any personal memories they wish to keep before requesting or accepting a refund.

Transaction records and information required for legal, accounting, security, or compliance purposes may still be retained where required.

10. Service Availability & Changes

We may update, modify, suspend, or discontinue parts of our website, products, or Memory VAULT features when necessary for operational, technical, legal, or security reasons.

Where material changes affect customers, we will provide notice where reasonably practicable.

11. Intellectual Property

All Heldinside branding, website content, designs, graphics, and materials are owned by Heldinside or used with appropriate permission.

You may not copy, reproduce, modify, distribute, or use Heldinside materials without prior written permission.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Heldinside is not responsible for indirect, incidental, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded under applicable law.